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Soma opens customer service centre hotline

Date: martes 03 julio, 2007

Soma opens customer service centre hotline
SOMA Engineering, has announced the opening of a three tiered Customer Service Centre to support its rapidly growing, international customer base.
The new Customer Service Centre includes a 24 hour hotline that is accessible seven days a week, 365 days a year to ensure continuous technical support should SOMA equipment owners encounter problems. The Customer Service Centre will also provide operator training to optimise skills in the efficient use of SOMA equipment. Training can either be arranged at customer locations or at the Centre itself. SOMA customers will also benefit from access to a new maintenance inspection program that can be scheduled at regular intervals to keep equipment running at peak production levels.
24 Hour service hotline : Tel: +420 465 350 830
Training: Tel: + 420 465 350 835 or e-mail csc@soma.cz
Maintenance: service@soma.cz
A dedicated team of personnel has been added to handle incoming enquiries to the Customer Service Centre headed by Customer Service Manager, Katerina Pilna who joined SOMA Engineering last year.
Located in Lanskroun, Czech Republic SOMA engineering manufactures high quality printing and converting machines for the flexible packaging industry. Its portfolio encompasses CI flexographic printing presses, slitter/rewinders, laminators, mounter/proofers, sheeters, die cutters and special purpose machines. The company serves an international market with representation and distribution channels located throughout the world.

Source: www.soma-eng.com

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